City of Kokkola
P.O. Box 43
67101 Kokkola
City hall, Kauppatori 5
Tel. +358 (0)6 828 9111
Fax +358 (0)6 828 9389
kokkola(at)kokkola.fi
Customer service (City hall)
The entrances to city hall are located on the Market Square and the Virkakuja side of the building.
The customer service desk is located on the ground floor at the Kokkola city hall, near the main entrance facing Virkakuja.
The customer service desk is responsible for providing information and guidance in matters concerning the city services and activities. Current plans and programmes drawn up by the urban technical services are available for public viewing at the customer service desk.
The customer services are open between 9:00 and 15:00 from Monday to Friday.
Customer service
Virkakuja 5, 67100 Kokkola
P.O.Box 43, 67101 Kokkola
Tel. 040 8065 001
Fax (06) 8289 389
asiakaspalvelu(at)kokkola.fi
For events organised in Kokkola Hall, Oppistan and restaurant Coccolita, entrance is from the Market Square door.
Switchboard
The city switchboard is available in the number +358 (0)6 828 9111 on working days at 8:00–16:00. If you do not have a direct telephone number, the switchboard will connect you to the city numbers.
Archive
The central archive (city archive) heads the archive processes in the City of Kokkola. The central archive receives and stores documents that result from the official operations of the city and that require long-term storage, and is responsible for organising the necessary information and research services. Certificates, copies and reports can be ordered by mail, by telephone, online, or by visiting the archive personally.
The stored materials are available to researchers in the city archive facilities at the city hall. In addition to the central archive duties, the city archive also controls the document management and filing in the City of Kokkola.
Registry
The registry receives letters sent to the city, the City Board or the City Council, and enters them into the case management system. After the registration, the matters are handed over to the appropriate officeholders for further measures. The registry provides information about the status of pending and already closed matters. The registry receives, among other things, local residents’ initiatives, appeals, statement requests, response and information requests, petitions and reply letters.